Curse

Xairi · Jul 01, 2010, 08:07 PM // 20:07

When I try to launch Guild Wars I only get as far as the Connecting to ArenaNet pop up. The one with the progress bar, and it never gets past 0 percent. I've had this problem since yesterday and I don't know how to solve it. Any help would be appreciated. Thanks

Moderator Edit

Quote:

Originally Posted by Guild Wars Support

We recently had some IP changes, so those user's ISP's DNS servers will likely need to be refreshed.

If their ISP is unable to refresh their DNS server you may want to continue to suggest using the Google DNS server temporarily until it is resolved: http://code.google.com/speed/public-dns/ *This is not supported by NCsoft in any manner.

The root cause of the issue is those ISPs around that world that have long delays to refresh their DNS information. The forum thread you posted is not loading at this time, but I have not seen any reports of the Google DNS not working if it is setup correctly. If there are people that can not connect after using the new DNS information then they likely have a different issue - like a firewall block.

Thanks,
Donovan
Guild Wars Technical Support Senior

Quote:

Originally Posted by Guild Wars Support

Thank you. There appear to be a few small ISPs around the world that are slow to update their DNS cache, but hopefully they will all be updated soon.

Please let us know if you have any further questions.

makosi · Jul 01, 2010, 08:11 PM // 20:11

Do you have PeerBlock/PeerGuardian running?

Also, are you using a firewall?

Xairi · Jul 01, 2010, 09:10 PM // 21:10

I dont thank I have peerblock

and yes I am using a firewall, although it hasn't been a problem til now

metal ftw · Jul 02, 2010, 04:24 AM // 04:24

same problem for me and for few my gw friends. idk what happened. cant enter gw since yesterday

Since yesterday some people (me and few my friends. also i see same threads here from another ppl) cant enter gw (cant connect to arenanate) and cant open same game sites (like offical gwwiki, guildwars.com, arenanet official site). What happened? I cant write to support and didnt find any information on unoffical wiki

Lord Dagon · Jul 02, 2010, 05:32 AM // 05:32

i think its probably a blanket IP block on their part. i beleive thats what happened before. maybe try also restarting your computer. it helps w/ alot of problems and if that doesnt work try re-installation.

metal ftw · Jul 02, 2010, 05:38 AM // 05:38

tryed restart ofc. didnt help. also tryed reinstal. still cant connect arenanet while installation process. also tryed to ented gw-sites from another computer and from laptop wifi. same sad results.

SZSSZS · Jul 02, 2010, 08:24 AM // 08:24

Well I've been experiencing the same issue. I believe that this is rather common during festival events, not sure though. Anyways I was able to log on several times yesterday and today despite this issue simply through persistance. Once the GW client finally gets through the "connecting to Anet" screen you may get several code 26 errors, but once again keep trying.

metal ftw · Jul 02, 2010, 09:02 AM // 09:02

we still cant connect to server. nice service from ArenaNet

tijo · Jul 02, 2010, 02:18 PM // 14:18

Have you updated your firewall recently, if so, you might want to check if GW is still allowed.

Other possible reasons: anet blocking a range of ips for some "security" reasons. It might also be your ISP blocking the connection to anet's servers. If you would indicate in which region of the globe you are and which ISP you are using, it could turn out helpful to see if the issue is localized.

For a day or so last year, there was some routing issues between my ISP and the GW servers and i couldn't connect.

metal ftw · Jul 02, 2010, 04:02 PM // 16:02

Firewall and antivirus are ok. So it looks like IP problem with GW servers

pinkeyflower · Jul 02, 2010, 04:26 PM // 16:26

Tried port forwarding? Maybe a corrupt .dat file?

metal ftw · Jul 02, 2010, 05:05 PM // 17:05

I found tons of ppl with same problem. So its obviously not a Hardware problem. ArenaNet blocked liast of IP for unkknow reason. I wrote to support and wwating for answer

Angel Killuminati · Jul 02, 2010, 06:09 PM // 18:09

Will post what I added in another thread as it sounds exactly like my problem:

My GW has suddenly stopped loading from the main exe icon whenever an update occurs. It won't connect to the server and update my GW dat file.

I've corrected this problem by downloading the client exe file from the offiicial website here - http://eu.guildwars.com/support/cate...oad_client/%29

I run the game from there whenever an update happens, and it installs the update and opens the game fine. Then I can use the orignal exe launcher from my desktop without any problems. This is only a recent problem and I've changed absolutely nothing.

So, perhaps try running the game from that client instead and see if that works.

Good luck.

Hikari Xx · Jul 03, 2010, 06:39 AM // 06:39

I have the same problem. My firewall is ok,and my internet connecton is fine as well, but I can't connect to GW and the official GW sites. I have no idea what happened, but I've never had problem with gw and my connection before.

Navis · Jul 03, 2010, 06:43 AM // 06:43

Anyone having this issue any received feedback from Arena Net Support?
I can't connect to the game, official website, official wiki, Arena Net website or even GW2 website, but everythings else with my internet works fine

Gill Halendt · Jul 03, 2010, 07:31 AM // 07:31

Happened to me a couple of months ago. I switched to Google Public DNS and got it working again.

Changing your DNS settings can solve this issue for the time being and allow you to login until it's fixed. Check this out:

http://code.google.com/intl/it/speed/public-dns/

metal ftw · Jul 03, 2010, 07:38 AM // 07:38

Gill Halendt, big thank you to u. I solved this problem with Google DNS

SZSSZS · Jul 03, 2010, 07:54 AM // 07:54

My issue was also solved using Google DNS. Thanks Gill Halendt

Hikari Xx · Jul 03, 2010, 11:44 AM // 11:44

Google DNS fixed my problem as well. Thx for help!

Hennu · Jul 03, 2010, 12:51 PM // 12:51

Thank you Gill Halendt!!! Me and my friend from town fixed the problem with the Google DNS as well! My friend only needed to change it from the Network Connections, but I had to go deep deep Router settings to change it and result: I am in Guild Wars! YaY!! Thank you from me and friend

However, since this never happened before, and it was temporary solution they (I dont know which, my ISP or A-net servers) have to fix it for future ;(. But its good to know how to get in GW via "emergency route"